Cambria Hotel Phoenix Chandler - Fashion Center

This hotel is Modern and very well furnished. It has a beautiful look and it's close to shops. But it is just a hotel, and it doesn't have breakfast that goes along with it, so add-on an extra 20 Bucks to the price. For having to go out and buy your own instead. They do have a bar in the hotel, so if you've got some extra cash and want to drink it wold be a nice place for you.

This hotel was a very pleasant stay! They were very polite at check-in and let us know about all the stuff/cool places around us while staying there. The room itself was very nice. We were on the top floor and the bathrooms have a Bluetooth mirror which is a nice little upgrade. The only that was a issue was the noise you could hear in the hallway. But other than that a great stay.

The only reason I would give this place a 1 star after my experience there is because its across the street from a shopping center and the room had a microwave. I traveled with my pregnant wife and 2 children. Upon entry of the room, a few of the basic lights were out which made the room kind of dim, but it didn’t stop there. The tub was dirty and it did not drain. My wife cleaned the tub and attempted to give our kids a good night bath, but the water would not drain. She ended up using a pen and a hanger to try to take out the debris in the drain. My wife is also a housekeeping Manager and use to inspecting rooms before guests arrive. She was baffled housekeeping or the inspector of the floor did not check for stopped up drains and debris left previously from prior guests also not informing engineering of the lights being out. She couldn’t fully get the water to drain, it took about 30 mins just for the bit of water to drain. Furthermore, she ended up informing the front desk twice. The first time we were offered to move rooms, but she said no because we were already settled in, and our kids already got in the bed. We asked to have someone come up to fix it but were told the last engineer left for the evening (6 PM). The second time they asked to switch us rooms, we said no because once again, our kids were in bed and asleep (8 PM) We asked to be comped, and the manger said no. The front desk lady said an engineer could be up in 30 mins to fix the drain. This was around 9 PM at this point. He did his job and left. But it didn’t end there. I wanted to add on an additional night because we were in the process of moving and needed a place to stay until our place was together. I was charged extra for an early departure, but I never left early. We asked to have a late checkout, 1PM the first night of staying. We stayed 2 consecutive nights. I ended up booking a hotel down the street. I was already charged a $50 holding fee which I never received back and stayed in communication with the Director of rooms to receive. She was rude and clearly incompetent at doing her job. She refunded me for the early departure that I never asked for. The staff was friendly and courteous up to me leaving and asking about the holding fee. I recommend doing a walk of your room, or before you book, look into another location.